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good morning alll.
Yesurday i took a call on direct chat, which lasted 22 mins ive logged on this morning and its not showing on my transfer page? Does anyone know why this is? And what can i do about it ?
Thanks Lady J
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Sometimes there can be a delay but 99.9% of the time it would of showed up by now on your credits statement.
I would enmail them through the helpdesk telling them as only they can tell you what happened to the credits from that call.
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Thank you,
I did think it odd, because normally it shows up stright away on my statement.But ive emailed them now so hopefully they can tell me the problem.
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Strange. Maybe he contested it or something??
Have you heard back from AW? x
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Not heard from AW,yet, but the credits are now showing.
thanks for your help fetisfbootslut xxx
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Least you got the credits in the end.x
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I had the same problem this morning. A couple of calls went quiet during, at the same time that the site went down, and the credits didn't show up for about an hour afterwards...
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we should just keep a close eye on credit totals then. xxx
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I had it twice, just happened now . I had the other one credited after I emailed them , now I have another one .
I would check every call. Something isn't right .
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I'm not doing direct chat until it's sorted. I've told my regulars to book phone chats or Skype calls instead
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