It's hugely frustrating that a company the size of Adultwork don't have a support team that can be contacted directly in this instance.
Somebody in Adultwork really needs to understand WHY this has gone wrong with the new payment processing.
They then need to understand WHAT NEEDS TO BE DONE so this does not happen next week.
"Hoping" that it all goes through is not the answer. Making sure the correct procedures are in place is the answer.
It was never an issue with the former processing company Pacnet, because they would have had physical authorisation set in place.
This is usually a double authorisation process signed off at a senior level.
Because of the nature of the file I'm totally amazed that this wasn't done.
It's hugely frustrating that a company the size of Adultwork don't have a support team that can be contacted directly in this instance.
Somebody in Adultwork really needs to understand WHY this has gone wrong with the new payment processing.
They then need to understand WHAT NEEDS TO BE DONE so this does not happen next week.
"Hoping" that it all goes through is not the answer. Making sure the correct procedures are in place is the answer.
It was never an issue with the former processing company Pacnet, because they would have had physical authorisation set in place.
This is usually a double authorisation process signed off at a senior level.
Because of the nature of the file I'm totally amazed that this wasn't done.
And Colin needs to relay this to Adultwork as he is the largest beneficiary of the payment file.
It's hugely frustrating that a company the size of Adultwork don't have a support team that can be contacted directly in this instance.
Somebody in Adultwork really needs to understand WHY this has gone wrong with the new payment processing.
They then need to understand WHAT NEEDS TO BE DONE so this does not happen next week.
"Hoping" that it all goes through is not the answer. Making sure the correct procedures are in place is the answer.
It was never an issue with the former processing company Pacnet, because they would have had physical authorisation set in place.
This is usually a double authorisation process signed off at a senior level.
Because of the nature of the file I'm totally amazed that this wasn't done.
And Colin needs to relay this to Adultwork as he is the largest beneficiary of the payment file.
I wish we would get an update no word from Collin just yet it appears that last post was dated the 1st of November, I hope he is okay.
(03-11-2016, 23:39)Angel Wrote: [ -> ]I wish we would get an update no word from Collin just yet it appears that last post was dated the 1st of November, I hope he is okay.
There was an update here this morning
http://dailypayservice.com/support/kb/faq.php?id=40
Do you mean his last post on here?
A wee update from Colin himself on here would put my wee mind at ease lol xx
Something happening because my credits have been transferred by dp but not yet in bank account.........x
Ohh let us know if they arrive! X
Keep us in the loop please , are you on weekly or por mind me asking ?
yeaah mine were transferred to the group yesterday n still not argh!!!!
I will do and I am POR........X