phone chat session left me with zero balance

[Emily18teeh]

i took my first phone chat booking today, and i charged at the lowest rate £0.15p/min just so someone could call and i could test to seeif it was working.

after the 15 minute call, i checked my credit statement, and it shown as ZERO credits, and:


-----------------------------------------Credits Balance
22:47 Debit DirectChat (827444) Facility Fee---- 1.80 -1.80

22:47 Credit DirectChat (827444) with A_Footboy 1.80 0.00


so why is it showing as zero when i go to the "my details" credits vouchers page. is it because i only charged 15p a minute so it didn't count?

also, i have tried to call myself from another number, but could not get through....so how was the gentleman who rang me able toget through?

please help admin.

thanks.