Admin? disapeared off the face of the earth... are you alive?

[English-Caroline]

It's hugely frustrating that a company the size of Adultwork don't have a support team that can be contacted directly in this instance.

Somebody in Adultwork really needs to understand WHY this has gone wrong with the new payment processing.
They then need to understand WHAT NEEDS TO BE DONE so this does not happen next week.
"Hoping" that it all goes through is not the answer. Making sure the correct procedures are in place is the answer.

It was never an issue with the former processing company Pacnet, because they would have had physical authorisation set in place.
This is usually a double authorisation process signed off at a senior level.
Because of the nature of the file I'm totally amazed that this wasn't done.