AW Pending Payments

[Miss Deviant]

Here's my email to them: Ok, I appreciate that you asked that we "don't bombard the help centre", but after repeated promises of funds hitting our bank accounts; I think we are quite entitled to, especially when we have STILL to receive our money.

This situation is fast getting intolerable. You advised that we would start to receiving funds Monday. Nothing. You advised that funds would be there first thing Tuesday. Nothing. You advised that they would be there later on Tuesday. Nothing. Now you advise they could be on Wednesday. As of 09.47 GMT - nothing.

You have a lot of very angry members who want to know what is happening. Some of those members are now considering their future with your site. I note that transfers for 27 September and 4 October are still in my pending folder. This suggests these payments are yet to be processed. Yesterday; you advised you are awaiting confirmation from the processor. Several members have emailed you to find out what is happening; and yet have received no response.

We are justifiably concerned and angry. We have worked hard to earn the money owed to us. In the process; we have generated income for you. We have provided the information you required in order to facilitate payment to us. We have kept to our side of the deal. We need you to honour your side in a timely manner.

I don't like to send emails this strong; but as I'm sure you can appreciate, the situation is getting pretty desperate for many of us. I have been speaking with some members who are now facing eviction because they cannot pay their rent. Many members have young children to care for - and now cannot afford to buy food for them.

I implore you to PLEASE act on this TODAY, so that the situation is resolved for all. I am grateful for the fact that you have arranged a new processor in a very timely manner. But the issue is that we are still to be paid. The longer this continues; the less faith your members are going to have in you - me in included. We have been very loyal and have repeatedly shown our support to you with regard to this situation. But as I'm sure you can appreciate; this situation cannot continue with promises of funds being delivered, and then nothing arriving. For the sake of all concerned; including yourselves, please resolve this situation today.

Thank you.