07-08-2012, 13:47
Aslong as you have sent the ticket once to them asking for a Host ID reset for JCI they should do it.
You may get a generic response back the first time so you may have to send another one.
Only send 1 at a time though, multiple messages about the same issue can cause further issues and delay the process.
You may get a generic response back the first time so you may have to send another one.
Only send 1 at a time though, multiple messages about the same issue can cause further issues and delay the process.