the importance of a clients feedback?

[curvy crumpet]

How you or your client communicates is very important you can generally judge what type of appointment you are in for from an email, i have turned down emails when they start with the word "babe", containing vulgarity in it from the offset. But have to admit that if I do not like the way someone sounds or is talking to me on a phone I would generally turn down an appointment. I tend to go with my gut instinct.