the importance of a clients feedback?

[English Kate]

I agree that for me the phone call tells me a lot more than a message. An email is composed with thought and time. It can project an image of a person that is not the same as the reality. Often ppl are more chatty during written correspondance than they are in real life, because they can hide behind the word.

A phone call can very quickly tell you if you are on the same wavelength, if you feel respected and if you are going to enjoy their company and more often than not the gut instinct you get from a call is correct.