reading a profile

[iluvjem]

I think this is something no matter how much you try and drill in the boys just wont read anything.

You have to work more on not letting them waste your time regardless and thats what's better to concentrate on. The way I recommend looking at it is; deal with enquiries like you are your own secretary. You're job is to deal with that call quickly and efficiently. Getting the information you need or giving them the information they need. It's a booking number not a sex chat line. Some guys phoning are time wasters with no intentions of booking you they just for whatever reason want to talk to you.

I think managing enquiries is in itself a skill, its not easy and I know I am very lucky coming from heavily call centre based jobs I was taught how to do this. I think ultimately it just takes practise and thankfully the boys will give you plenty

My tips would be think of your key questions and take control of the call. Dont let them call up claiming to know nothing and want to ask 50 questions about you're service. I have a text template on my phone directing to my website/AW that i can easily send anyone who I think is chancing there arm or wasting my time!