30-04-2017, 18:59
Hi,
I am the qualified computer tech for my group and one of the girls has been experiencing this problem since yesterday also. I have tried all usual troubleshooting and no joy, including use of external webcam over the internal. the laptop is Windows 10 and hasn't installed any new updates since 24th April, yet AW have stated in email, that it is an update that has caused the problem and others are experiencing difficulties also. They state they are working on the problem and advise using JCI Lite from www.videochat.tv as a temporary solution.
Hope this helps slightly
I am the qualified computer tech for my group and one of the girls has been experiencing this problem since yesterday also. I have tried all usual troubleshooting and no joy, including use of external webcam over the internal. the laptop is Windows 10 and hasn't installed any new updates since 24th April, yet AW have stated in email, that it is an update that has caused the problem and others are experiencing difficulties also. They state they are working on the problem and advise using JCI Lite from www.videochat.tv as a temporary solution.
Hope this helps slightly
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