have a provider remove positive feedback left?

[gargpa]

I asked them
"
Hi
I would like some feedback to be completely removed. So far it has been
edited to say fbremoved, but i'd like it completely removed. The other
party is fine with that. Are you able to do that?
Thanks
"

And they replied-
"
Hello

Thank you for your email.

We have removed the feedback as requested, but unfortunately we can not
remove the entry completely.

Regards

The AdultWork.com Team
"

And to the person that suggested I ask them if they can blank out the name, they wrote back saying they don't have that facility.

Though according to Katie they do have the ability to remove the entry completely as they have done it before. Unfortunately the adultwork people or person that replied to me thinks it's not possible perhaps 'cos they don't know how.