Playing rental videos - Issues

[ripstern]

Hi there,

I hope an admin can help me with this.

I have been trying for ages to play rentals from AW and I cannot get it to work. I made the mistake to rent in the past and it expired before I could get it to work so now I am trying to play the free rental demo video.

I have the latest Silverlight installed, and have tried on a Mac, on Windows Xp, Windows 7, using different browsers, Safari, Firefox, Chrome, IE8, etc...

The closest I get to having it working is on a Windows 7, when I try to play the rental it loads the video player but the actual video never loads, clicking on the play button doesn't do anything, the player simply stays black as it it wasn't loading anything, nor I get any errors.

Please can someone help me?

Many thanks Ed