Missing credits? someone explain please

[Kiaxxx]

I am a bit confused as to why i am missing money and credits..
I get a payment every friday and what came through to my bank account today does not calculate enough from the amount of credits that were in my AW account this morning.. and there are only about 60 credits left in my AW account when there should be much more because what i earned last night would not of been available for transfer today so should have been left in my account. Usually when i look on the make transfer page I can see more credits there than on my details page and have noticed this before but as far as I am aware have always received the correct amount I am entitled to. 
Just wondering whats going on if someone could explain or give me any answers would be much appreciated.

I have emailed daily pay and whatsapped

Thanks