06-12-2014, 23:30
When I had a problem with my account I emailed and got a response within 12hrs, but it does say on the help pages that if you ask them something that is answered in the FAQs or that they have already contacted you about then they will not reply at all. So if they have not answered within 48hrs then it is either that they think you should know what the problem is and how to fix it, or they don't like the way you wrote to them, a polite and succinct email will be much better received than an angry/upset rambling.
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