LITTLE UPDATE!
As I stated previously I’ve recently had a similar experience to ms naughty re a service provider leaving a string of negative feedback (because he didn’t understand I only do webcam and wouldn’t meet him - although perhaps I should add I told him so, over & over in fact!)
– anyway I wrote to AW via the Help Centre twice disputing this neg f/b but pretty much got an automated response…. Then reading Trinity’s reply above I decided that what she said made sense/was a good idea so…… decided to churn out one last (third) attempt to AW and hope that this time my appeals/cries of woe would not fall on deaf ears…….so I marched off with my new found armoury on board (courtesy of Trinity's fact finding mission!) ...... back came a more personalized reply & here it is below, I’ll let you guys read it for yourselves to make up your own mind/s……. (& thanks Trinity for helping as I wouldn’t have thought of doing that, tho maybe I should have done so (mentioned the breach of T&C's that is) nearer the time the 'incident' happened .. hence the opening paragraph in their reply).
Hello
Thank you for your email.
We are unclear as to why you are now reporting a member for breaching our
Terms of Use. If you feel any members are breaching our Terms of Use,
please advise via the Help Centre at the time it is occurring and we will
look into this for you.
Based on our previous experience, when members remove themselves, many are
likely to re-register. If those members do re-register and see their
previous feedback has been removed this can also cause them to take other
(or the same) routes to get their opinions heard.
We provide the feedback/rating system for members to leave comments on
their experiences. We cannot moderate or get involved as we have no
insight to the dispute on either side. The tools are there to use and for
other people to evaluate before making arrangements to meet or
request/provide services.
We have previously stated that when responding/disputing to any negative
feedback, with a carefully considered response from you, other members who
view your feedback will understand the situation and not let this affect
their decision making process.
Members look at the entire feedback/rating history in order to make an
informed decision as to whether or not they wish to request any bookings
or services from you.
Whilst we appreciate this must be very frustrating and appear to be very
unfair to you, we receive many requests each day to remove feedback that
members feel is unjust. Over time we have changed various aspects of how
the feedback system works, such as the length of time members are
permitted to leave feedback or the amount of credits a member must spend
with a Service Provider in order to leave any feedback/rating.
If we were to remove feedback/rating for every member who requested it, we
would be rendering the feedback/rating system useless for all our Members.
We are therefore unable to correspond further in this matter.
Please rest assured that we do listen to our Members and where we can
improve any facility on the Site we will. If you have any ideas on how we
can improve any facility that would benefit the entire Membership, please
leave your suggestions here:
http://www.adultwork.com/HelpSuggestion.asp
We wish you continued success with your online business.
Regards
The AdultWork.com Team
As I stated previously I’ve recently had a similar experience to ms naughty re a service provider leaving a string of negative feedback (because he didn’t understand I only do webcam and wouldn’t meet him - although perhaps I should add I told him so, over & over in fact!)
– anyway I wrote to AW via the Help Centre twice disputing this neg f/b but pretty much got an automated response…. Then reading Trinity’s reply above I decided that what she said made sense/was a good idea so…… decided to churn out one last (third) attempt to AW and hope that this time my appeals/cries of woe would not fall on deaf ears…….so I marched off with my new found armoury on board (courtesy of Trinity's fact finding mission!) ...... back came a more personalized reply & here it is below, I’ll let you guys read it for yourselves to make up your own mind/s……. (& thanks Trinity for helping as I wouldn’t have thought of doing that, tho maybe I should have done so (mentioned the breach of T&C's that is) nearer the time the 'incident' happened .. hence the opening paragraph in their reply).Hello
Thank you for your email.
We are unclear as to why you are now reporting a member for breaching our
Terms of Use. If you feel any members are breaching our Terms of Use,
please advise via the Help Centre at the time it is occurring and we will
look into this for you.
Based on our previous experience, when members remove themselves, many are
likely to re-register. If those members do re-register and see their
previous feedback has been removed this can also cause them to take other
(or the same) routes to get their opinions heard.
We provide the feedback/rating system for members to leave comments on
their experiences. We cannot moderate or get involved as we have no
insight to the dispute on either side. The tools are there to use and for
other people to evaluate before making arrangements to meet or
request/provide services.
We have previously stated that when responding/disputing to any negative
feedback, with a carefully considered response from you, other members who
view your feedback will understand the situation and not let this affect
their decision making process.
Members look at the entire feedback/rating history in order to make an
informed decision as to whether or not they wish to request any bookings
or services from you.
Whilst we appreciate this must be very frustrating and appear to be very
unfair to you, we receive many requests each day to remove feedback that
members feel is unjust. Over time we have changed various aspects of how
the feedback system works, such as the length of time members are
permitted to leave feedback or the amount of credits a member must spend
with a Service Provider in order to leave any feedback/rating.
If we were to remove feedback/rating for every member who requested it, we
would be rendering the feedback/rating system useless for all our Members.
We are therefore unable to correspond further in this matter.
Please rest assured that we do listen to our Members and where we can
improve any facility on the Site we will. If you have any ideas on how we
can improve any facility that would benefit the entire Membership, please
leave your suggestions here:
http://www.adultwork.com/HelpSuggestion.asp
We wish you continued success with your online business.
Regards
The AdultWork.com Team
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