Missing Credits - None Appearing for DirectChat call taken?

[curlytots]

Hello there Admin (and anyone else who can help),

I've just taken a call from a client at around 3am-ish on 16/10/2012 and we were speaking for 50 mins before his credit run out - and I've looked at my credit statement and no credits have been issued to me?

He subsequently called back and credits are showing for that call, but not the prior one.

50 credits is a lot, it's hardly 5 quid...

wondering how I can sort this out?

Thanks

x