08-09-2012, 04:39
I can understand Sarah's point of view, especially if you are having to field countless emails, texts asking things that are on her website etc. There is an all pervading sense of entitlement in a lot of people these days, and anyone working in a service industry will have noticed this change in attitude.
For me, I would always acknowledge receipt at least, even if my reply would be negative. I do think its bad manners not too, and it is something I personally dislike.
As Trinny stated, for her, its good business practice, and I go along with that. On numerous occasions I have gained referrals for work from a third party, and when questioned, found that someone had remembered a reply I had sent that was professional and constructive, even if negative to the request, and had passed my name and contact details on.
For me, I would always acknowledge receipt at least, even if my reply would be negative. I do think its bad manners not too, and it is something I personally dislike.
As Trinny stated, for her, its good business practice, and I go along with that. On numerous occasions I have gained referrals for work from a third party, and when questioned, found that someone had remembered a reply I had sent that was professional and constructive, even if negative to the request, and had passed my name and contact details on.
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