Call centre conversations

[English Kate]

You are quite good with languages though Sassy, plus if you are talking about something you don't really understand (like computers in my case) and you can't really understand what they are saying, let alone things being lost in translation, it becomes a viscious circle of embarrasment and frustration. It's like the blind following the blind and then they try and make you go through set procedures, like they are not listening to you when you say you have done a and b several times already and need to move on to c. Each time you go back to square one.

I'm getting wound up just thinking about it!!!!!