20-07-2011, 07:54
I did a yts as a Secretary when I was 16 and I can still remember today the horrible feeling in the pitt of my stomache of sheer terror at the thought of picking up the phone. Having to try and remember how to introduce myself for the company and then being so scared I'd not be able to write the note down properly or forget what they are saying the moment it past their lips, so the message wouldn't translate right. Seriously I can empathise with the chap. Once you have done it a few times, you wonder what all the nerves were about, but it's not like answering the phone to a mate, their are consequences to getting the message wrong and who wants to be responsible for that?
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