04-07-2022, 15:57
So for the last year and a half, more often than not, AW reject my movie uploads saying "it does not play" or "it didn't upload properly."
And I try to upload it again - only for them to reject it for the same reason.
So, I check the movie - make sure it plays and it does.
And then I re-upload - and guess what? They reject it because it "does not play."
Now I know I'm not the only content provider who experiences this. And I know that I'm not the only content provider who can't get it through to them that it's a technical issue on their site and not with the movie.
So last week, I contacted them and explained this yet again - my 6th email to them about this.
They told me to send the movie via email because they need to get the technical team to check it. I explained that even if zipped, the movie is too big to send by email.
So they tell me to send it via the help centre.
I upload it to the help centre - and the server times out. I contact them to tell them this and they don't reply.
And on it goes..the same cycle..every week...and no solution.
So what on earth am I supposed to do? Any suggestions? Anybody else having this problem?
And I try to upload it again - only for them to reject it for the same reason.
So, I check the movie - make sure it plays and it does.
And then I re-upload - and guess what? They reject it because it "does not play."
Now I know I'm not the only content provider who experiences this. And I know that I'm not the only content provider who can't get it through to them that it's a technical issue on their site and not with the movie.
So last week, I contacted them and explained this yet again - my 6th email to them about this.
They told me to send the movie via email because they need to get the technical team to check it. I explained that even if zipped, the movie is too big to send by email.
So they tell me to send it via the help centre.
I upload it to the help centre - and the server times out. I contact them to tell them this and they don't reply.
And on it goes..the same cycle..every week...and no solution.
So what on earth am I supposed to do? Any suggestions? Anybody else having this problem?
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www.thedeviantdomme.com
Twitter: @DeviantDomme
View My Adultwork Profile here.