Banned with £250 credits GONE for nothing

[annabelle]

Maria, indeed AW can be a bit strange especially when they send to you the link to their rules yet nothing makes sense as is not applicable to your circumstances. You have done nothing wrong yet they temporarily ban you. I wonder if AW owners ever receive the complaint messages from the girls and do in-house checks on their staff and their methods and approach? Do they accept sometimes there is something wrong with their staff?