17-07-2022, 16:55
For the audio one, a quick fix is to disable your microphone/unplug it or turn down the volume control for it in your windows/mac settings.
General help from AW:
"If you're having connectivity problems, drop-outs, or if the customer is reporting video issues you will need to check your upload bandwidth. For a full 720p HD experience you should have an upload speed of at least 3Mbps. For uploads speeds of less than this, you can reduce both your video size and video bandwidth in the broadcaster settings.
4G will not always be reliable enough for webcamming. If you're using a mobile device, find an area with good reception and don't move around. Preferably, use Wi-Fi over 4G and a cable to your router rather than Wi-Fi. "
Broadcaster troubleshooting page is here https://adultwork.com/DirectCamBroadcast...ooting.asp
Setup help is here https://www.adultwork.com/DirectCamBroadcasterHelp.asp (which includes the Broadcaster Compatibility list)
General help from AW:
"If you're having connectivity problems, drop-outs, or if the customer is reporting video issues you will need to check your upload bandwidth. For a full 720p HD experience you should have an upload speed of at least 3Mbps. For uploads speeds of less than this, you can reduce both your video size and video bandwidth in the broadcaster settings.
4G will not always be reliable enough for webcamming. If you're using a mobile device, find an area with good reception and don't move around. Preferably, use Wi-Fi over 4G and a cable to your router rather than Wi-Fi. "
Broadcaster troubleshooting page is here https://adultwork.com/DirectCamBroadcast...ooting.asp
Setup help is here https://www.adultwork.com/DirectCamBroadcasterHelp.asp (which includes the Broadcaster Compatibility list)
UK Office landline number is 02080508019 12midday - 2pm Monday - Friday
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