New DirectCam Broadcaster

[Bailee]

I’m STILL having problems with the new broadcaster and haven’t been able to have a full session since before Xmas. I just keep constantly getting logged out . I bought a new laptop in case it was that causing problems but no different ? I have High speed 4g mobile broadband (was the better option for me as I cannot get fibre/cable broadband in my building) and JCI was working perfectly for me. My download and upload speeds are consistently high &  I’ve even bought a super speed router and connected via Ethernet to my laptop and it still logs me out after 20mins max. The AW Twitter support say it’s because it’s a mobile broadband it won’t work but when I asked them how come they advertised to “cam on the go” via mobile they didn’t really know what to say! does anyone have any advice pleaseee , I’m so stressed out with this ?