directcam Does not support ipad or android

[Madame X]

I Think ive sorted it just now, try this , got on desktop and find just cam it shortcut , right click it , select properties, compatibility, then run compatibility trouble shooter, ive set mine to run on windows 8 even though I'm on windows 10 and its now showing on all 4 ! try it it may work for you also, hope it does xxx 



I've been having this problem for months - I have a few of posts on here with regards to it...people are probably sick of me banging on about it!!
(What am I doing wrong/Problems with Just Cam it JCI)
I am also with Virgin and went for the top package after deciding to webcam seriously..
All day long I have 4 green lights, then 2, then 4, then only 2 mostly for the whole time that I'm on (not supporting Ipad/Android)
People enter and leave my room within seconds all day long and get disconnected all the time..
Some of my clients have been kind enough to email me and say they have been disconnected or I take too long so come into view so at least I know a bit of what's happening..
The things I have done on advice/reading forums:
Ethernet cable directly to router
Turned off router every time for half an hour before logging on (ethernet cable plugged in ready as opposed to putting it in after it's all ready to go)
Took off Windows 10 and reinstalled Windows 7
Took off Windows firewall then Virgin firewall to see which it worked better with (none!) Only one Firewall needed apparently..
Put the plastic cover back on the box outside the front of my house that the Virgin man left in the garden (every little helps)
Bought a separate Webcam
Try to reinstall version 2 of Just cam it - (doesn't let you)
Filled in the form on AW under the help section re JCI crashing (Nov 17 there is an update)
Emailed AW and Emailed JCI
Bog standard reply from AW redirecting back to the help pages I had already read - JCI suggested I call a computer technician as they can see I am disconnecting but don't know why..
Virgin have checked the broadband/upload speed on numerous occasions and say it's more than fine..(although have admitted a utilization problem in the area that should be fixed by April)
So - there's my input and I can't seem to do anymore than I have done! (think I've done more than that but it's been a long drawn out frustrating process and I've forgotten half of it!)
I don't have anything else open on my (modern) laptop other than the AW page and JCI - sometimes this forum but I quickly log off incase it affects it!
Silly really but I do think I'm losing money and so are AW...They also suggested using JCI lite (videochat tv) but I had problems trying to sort that out!
Good luck and if you find an answer, please share!! x

Hey Jo, 
Yes I tried this - ended up paying somebody silly money to take Windows 10 off and install Windows 7 as I don't have a clue!
For me, it didn't make any difference but hopefully it will help others..
Thanks for sharing..
Weirdly enough, the past few days (touch wood, fingers crossed) I've had some pretty 'smooth' days..
Don't know if it's because JCI is behaving or because I've rebooted the router for 30 mins prior to logging on..Hope it stays like it! x