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Hello
Thank you for your email.
We are not aware of any current issues with JustCamit
To get the most of out of DirectCam using the JustCamIt video broadcasting software requires you to have a good computer, good webcam and good Internet connection.
Whilst most ISPs regularly quote their download speeds as being things like "10 meg", "20 meg", "super fast" etc., the download speed is pretty much irrelevant. When sending video from your computer to the Internet it is the upload speed that is key. This is normally a fraction of the download speed. In order to provide good video quality and audio your upload speed must be at least 512Kbps.
Test your upload and download speed at
http://www.speedtest.net/
You should also bear in mind that other computers on your home network will be sharing this bandwidth so if they are uploading movies, watching on demand TV, sharing files or torrents etc. then this will use up your bandwidth. Peer to peer networks again will be consuming your upload bandwidth as people are pulling files from your computer. Make sure no other computers are on or using your connection when camming.
Avoid using Wi-Fi wherever possible. If you are using Wi-Fi, make sure there are no other Wi-Fi networks on the same channel in the vicinity, better still, run a cable to your modem and turn Wi-Fi off. If you can't run a cable between your computer and modem you can use your mains wiring with these simple plug-in adaptors.
Always ensure you have proper lighting in the room, especially in front of you.
Turn off face tracking and any other features installed with your webcam software.
Make sure you webcam is using a driver developed by your webcam provider, not a default Microsoft generic webcam driver.
If you are having problems and using cam splitting software, then turn it off and see if the problems go away. Most splitting software does not adhere to the correct guidelines for video streaming. If you have to use one, try ManyCam.
Finally, if problems persist, get in touch using the form that will appear when you click Close Window below. Be sure to cut and paste the "Connection Optimizer Report" that is shown when you first login to JustCamIt and advise what upload/download rates you are getting to a host in Los Angeles from
http://www.speedtest.net/ (Zoom and drag the map from your country to the USA.)
To get an understanding of the numbers that appear in the Stats panel within JustCamIt and how all the other options work, read the JustCamIt User Manual, accessible from the JustCamIt Help Menu.
Regards
The AdultWork.com Team
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