Bad customer or bad me?Did I do something wrong ??

[Jackson1979]

Hi there,

I have a question about something that happened to me today. First of all, here what happened (I make a list, because I am not so sure that my english is good enough to make it a clear story   )

- A customer contact me, it is not the first time, he already texted me, but I was to expensive, he wanted for less, I said no.
- He wants 15min, that is fine for me, so I tell him what is possible during that time (I do not do full service in 15min).
- He wants more services, so I say that is possible from 30min.
- He calls me, kind of begs, says "I will not be a piss, I promise"... So I agree to meet him at 11 for 15minutes and even add an extra for him, because he sounds sweet and really wanted it.

From here, it goes all wrong... He really pressures me, by texting and calling to be ready before 11. It is on my schedule, I do not receive before 11am... I am not a morning person, and 11 is really the earliest I can do. So I tell him no, I can from 11... And of course he shows before 11 !! 
I was really pissed off I have to say, and not patient anymore. I was not ready, he kept texting me again and again, so it was awful to get ready, it took me forever because he called and texted, and I just wanted my coffee and shower...

I told him that I changed my mind and didn't want to meet him anymore. 

Maybe it was not very fair play of me,  he was already there, but with all of that, I was not ready, super stress, and I did not felt good about letting that man coming to my home. He begged few times, called few times, I just ignored. 

Then he started to insult me. Not just insult, I could feel that he really tried to make me feel super bad about myself. He tried to manipulate me to hurt me. And I have to say, it worked, I had an horrible day... and at last he tried to threat me, he said that he will put a bad report at me in whatever website that I do not know. 


At first I thought I was too sensitive (I am I have to admit   ), then I showed the text messages to some friends, and they were truly shocked by so much meanness... At least I am not crazy, he was super mean and I think it was a good idea to cancel that appointment. I truly think that someone who tries to hurt so bad, can not be a safe meeting and he is totally going on ugly mugs.

I am not new in the business, I worked few years already, but I only worked in France before, and I find Scotland very different, codes are different, the way to be polite too.

So here is finally my question : do you think, that at any moment, I did something wrong ? Obviously I do not deserve to be treated so bad, even if I did something wrong... But I would like to know if I did make that happened to me or that guy is just a piece of shit ? So if I provoked that reaction, i never do it again ! 

Thanks a lot for reading me, I hope that was not to terrible 

I wish you all a nice night.

Xxx

Juliette

AS a client you havent done anyting wrong !  this kind of clients can cause you a problem did the best not to meet him