Issue processing credit payments and now multiple debits :/

[PG84]

i was trying to put £50 of credits on, but it gave me an error message, so I tried a few more times. It still wasn't working, so I tried for a lower amount of £30. This took a 2nd attempt to finally work. I am now shocked to find all the payments worked and my credit statement shows 4 entries of £50 being debited which are listed as: credit purchase (delayed). There are also the 2x £30 debits which show as being credited around 10 minutes before the delayed ones - despite being made after. 

I'm now panicking as I am between jobs and really need my £200 back! 

I have contacted AW via the contact us form I found on this forum. Just wondering if anyone has had a similar experience and hoping for reassurance that AW would refund in this situation, and what timescales I might be looking at to get the money back. Anyone able to shed any light on this?

Thanks