facility fee

[Nova70]

Yes this one is probably easy to find the answer to but I get the feeling that AW are not the easiest or most helpful to deal with, even in the relatively short time I've been here I've seen several threads started by those who've simply had their profiles suspended without warning, now you would like to think that if they had breached the rules in some way AW could tell them that first and give them a chance to put it right rather than just shutting them down.