Problem; linking payoneer to AW membership

[dollymixture]

Hi everyone.

I am recently new to AW and only now looking to transfer my credits to cash. I do not want bank transfer as I don't want this cash getting mixed up with all my bill payments etc. I have signed up for a Payoneer card, I have recieved it and activiated it last night.
I have now requested my AW credits to be transfered, but I keep getting the meesage;
you cannot use Payoneer until you have an approved Payoneer account, linked to your Adultwork membership. It then gives me the option of creating one and brings me to the pop up box for Payoneer, and I can either create an account or log in with my account details; I try to log in with my Payoneer details but a message tells me 'operation not allowed!' arhhhhhhhhh

Can any one give me any advice on this issue, is there something in AW that should be doing first before requesting transfer or is there anything in Payoneer that I should have done to make this happen?

Any help would be grateful xxx