Profile Removed but use IOS app so never received the warning messages

[screamingskull]

To confirm - I have followed the advice posted in other threads regarding contact AW via the help area - I've submitted my message but as yet haven't received any confirmation email of submission or any response.

I generally access my account via the IOS iPhone app. This app doesn't show warning messages sent from AW like it does when you log into your account on a pc (once logged in it normally takes you straight to a warning message they have sent you)

So it seems that my account has breached the terms because I used the word available or working in my profile summary. Apparently they had sent me this message once before but because I access via the mobile app I don't see it.
So today I get an email stating that they have removed my account because I've violated there T&C's.

So my questions are:

1) Has anyone else encountered this problem and have AW reinstated your profile following your explanation?

2) Can I set up another profile in the mean time so that I can continue working whilst they resolve (and then delete it if they reinstate my previous profile as that one has all my credits and feedback on) or will it be deemed as a duplicate etc and be deleted?

I fully accept that I used the word 'working' as I didn't think it meant the same as 'available' - I realise I was wrong in that assumption. But I'm annoyed that it's been removed - yet there are no way of seeing these warning messages on the iphone app.

Any replies or advice greatly appreciated.