transfer request form says i have negative balance

[Emily18teeh]

it said my actual balance was £48 more than my actual credit balance

it said on transfer request form that i had spent money using services, but i havn't

so it said "click here to fix this problem of £48", i clicked it, and it then charged me 0.01p on my credit statement and says

"Credit Transfer Req. Fix - Credits from Previous"

dont get it.

how can my balance be £48 more than my credits, then i click a button, and it wipes the £48 from my balance