05-11-2012, 02:01
Yikes!
You have two problems: the fact that someone else could log into your account, and the fact that they could use your IP address to do it from. Neither of these necessarily requires malware on your PC, but to achieve both sounds like malware to me. There are programs which allow a hacker to use your PC remotely without anything unusual being visible onscreen. If AW can tell you when this was happening, maybe you could remember if your PC was switched on at the time. If it was, you should definitely get it checked out.
Other possibilities: somebody who knows your email password could get your AW password via a "forgotten password" request (they could intercept and then delete the reminder email). AW could maybe tell you if there has been a password reminder sent out (though it might not be recent).
Do you use WiFi, and is your WiFi secure? A neighbour could use his own PC to hijack an unsecured WiFi connection, this would connect via your IP address (which belongs to your WiFi router, not your PC). Even if secured, the default passcode is often displayed on the router: someone who has been in your house before could have written it down. Do the lights on your router ever flicker with activity when you are not online?
Can anyone get into your house when you are out (and was this happening when you were out)? Who else has a door key? Even if you haven't given a key to anyone you don't trust, what about previous tenants/owners of the property? Have the locks been changed since you moved in?
You have two problems: the fact that someone else could log into your account, and the fact that they could use your IP address to do it from. Neither of these necessarily requires malware on your PC, but to achieve both sounds like malware to me. There are programs which allow a hacker to use your PC remotely without anything unusual being visible onscreen. If AW can tell you when this was happening, maybe you could remember if your PC was switched on at the time. If it was, you should definitely get it checked out.
Other possibilities: somebody who knows your email password could get your AW password via a "forgotten password" request (they could intercept and then delete the reminder email). AW could maybe tell you if there has been a password reminder sent out (though it might not be recent).
Do you use WiFi, and is your WiFi secure? A neighbour could use his own PC to hijack an unsecured WiFi connection, this would connect via your IP address (which belongs to your WiFi router, not your PC). Even if secured, the default passcode is often displayed on the router: someone who has been in your house before could have written it down. Do the lights on your router ever flicker with activity when you are not online?
Can anyone get into your house when you are out (and was this happening when you were out)? Who else has a door key? Even if you haven't given a key to anyone you don't trust, what about previous tenants/owners of the property? Have the locks been changed since you moved in?
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