Direct Chat never works?

[Lerler]

Quite often I try and use this for phone role play. And it never works.
The green 'Direct Chat' is on in the profiles. I would say about 2 out of 10 calls are sucessful.

'Sorry the service profider is not available, please choose sombody else'

What is the problem here? Are the profiders just not wanting to speak, why do they have the green Direct Chat on?


Once I did call somebody and it charged me 10 pounds but no call was engaged.

I did email support for a refund, but I just got a 'no reply' advice on disabling pop ups.


regards
LL