help please (newbie)

[horny__hannah]

Hi there, I wonder if anyone can help (before I rip my hair out lol)
I registered a week or so ago on Aw and have been having the best time offering webcam. I got verified the evening I registered with no troubles and all has been going well until.......
last night I tried to change my details to offer direct chat and since I added direct chat the site won't let me offer webcam. It keeps telling me to get verified with photos etc but on my registration details it still clearly says that I am verified and photo etc were accepted.
I've spent about 4hrs so far trying to resolve this and have previous cam clients emailing me asking what's going on and why won't I cam.
I've tried the help centre but my messages keep saying not sent and referring me to the help section.
Please can someone help me xx