Direct Chat Call Failing

[BITCHDOM]

Hi all,

Has anyone had any problems with YesDirect Chat today or yesterday? A client messaged and said he wanted a Direct Chat, which we agreed. A few minutes later he messaged me to say he was receiving a message saying that I wasn't offering the service, even though my profile was saying "available now" for a phone chat. I unchecked and re-checked everything, logged out and back in and checked everything again, but he was still having the same issue. I called from another phone myself and the message is "sorry this person is not currently offering this service". Hs anyone has this issue before? I really don't know what to do?

Thanks

x

Yes I've had a few calls that when I accept it cuts off. I think they are having problems with it. Have you tried turning it on via text message? Yesterday I had the standard text asking if I wanted to remain available. I was online so renewed my availability that way. After a while I realised I still wasn't available so renewed by text and sorted!