AW to stop UK payouts

[admin]

Dear The Dailypay Service,


As we communicated earlier this week, the sudden termination of PacNet/Chexx services has impacted a number of your payees and the payment methods now available to them.

This Thursday (September 29) we will update the relevant account holders via email, advising that they can no longer receive payments directly to their bank account and will need to change their method of payment to a Payoneer Prepaid MasterCard®. The message will include a personal, unique registration link to register and change their method of payment.

Please do not direct any payee to register for a card via Payoneer’s website (www.payoneer.com). Payoneer will not detect that this is an existing user and will create a new account. This will complicate the process and confuse the payee. As soon as we issue the card, we will reprocess any pending payments to the card and deliver the card to your payee via courier at Payoneer’s expense.

During this transition, there is a likelihood that payments may fail in cases where users’ new payment methods are pending approval. We strongly recommend that you reprocess any failed payments at a later time to allow the process to play out.

We realize that the situation is challenging and are doing our best to minimize the inconvenience to your payees. We appreciate your understanding and patience as we work to resolve this. If there is anything we can provide to assist with payee inquiries you may face, please let us know and do not hesitate to reach out.

Regards,

The Partner Support team

partnersupport@payoneer.com
US Toll Free: +1.888.502.8333 ext. 444
US Land Line: +1.646.328.0950 ext. 444