10-03-2013, 00:48
Any feedback system is open to abuse.
The most sensible thing is to only allow feedback to be left within so many days of the booking taking place.
Allowing negative comments to be removed could lead to people having immaculate feedback scores when actually they have let down the customer or the SP.
Having the opportunity to leave a dispute comment allows both sides to have a say but at the end of the day only 2 people know what happened, and if one has an axe to grind the other will always be the victim
It's not a perfect system, however reading a persons feedback and seeing hundreds of positive comments from happy individuals, followed by a few negatives all in a short space of time from one person just screams out to the reader that the author had a grudge
The most sensible thing is to only allow feedback to be left within so many days of the booking taking place.
Allowing negative comments to be removed could lead to people having immaculate feedback scores when actually they have let down the customer or the SP.
Having the opportunity to leave a dispute comment allows both sides to have a say but at the end of the day only 2 people know what happened, and if one has an axe to grind the other will always be the victim
It's not a perfect system, however reading a persons feedback and seeing hundreds of positive comments from happy individuals, followed by a few negatives all in a short space of time from one person just screams out to the reader that the author had a grudge