ID VERIFICATION.....WE ARE PUZZLED

[hot and hotter]

Hi

Again hope you can help us. This is our query We get an automated email saying a response within 48 hours then another which is

Hello Thank you for your email. Unfortunately we are unable to accept your verification documents at this time. For couple profiles (MM, MF, FF), both members must upload ID. The ID you upload must include: 1. a non-nude photograph of the member holding a sign with the words "AdultWork.com User ID: ******" and today's date written on it; and 2. Government issued ID showing date of birth and full name, (e.g. passport, ID card, driving licence). Please resubmit both sets of verification documents here


http://www.adultwork.com/AdvisorVerification.asp

Once uploaded the ID and verification photo will be checked and you will be notified by email of the outcome. Please do not reply to this email, or email webmaster, as your message will not be read. The only way to proceed is to submit the requested information exactly as described.

we go to this link in this email http://www.adultwork.com/AdvisorVerification.asp and it has only one id and one photo upload......and not for two as we are a couple.

Also we don't understand the rejection as the photo is always accepted and verified but Id not. As we are supplying passport ID which is authentic and we recently travelled out of the country and accepted had no problems yet Adult Work do? This system seems to be automated so finding it very hard to get a direct answer to why the rejection?? please can you help as we are finding it all bizzarre and thinking the only way is to say good bye which we dont want to as we have a lot of positive feedbacks and regular customers that come to see us on cam and i am sure as time goes by they will move on as they cannot connect to us via cam due this problem. Please can you get Adult Work to resolve this issue soon.

thanks