Direct Chat never works?

[xKatieBabyx]

I have exactly the same issue. It's been the same for months! I'd say 1 out of 10 attempted calls actually get through and that's it. I've actually been on cam with guys, watching them c2c while they call the number then play back the record message to me saying I'm not providing the service.......... SO ANNOYING!! And goddamit this is messing with our income AND theirs. It's in their interests to sort it asap. Leaving a problem for months on end is ridiculous. And yes, i have made sure the customer has enough credits, i'm definitely all set up right and status on. I don't offer pre-booked phone, only directchat.