Mobile log in issue

[Vivianne_D]

Hi Guys!

I'm having a bit of an issue trying to log into my account through my mobile phone.

It opens to a page which just says enter passcode, nothing else. I put in the passcode and click next. It highlights the address in the address bar and brings up the keyboard. I click go or press enter, and the entire screen reloads but without the numbers I've typed in. No matter what I do it won't let me past the passcode screen, and there are no other options on that screen.

I really don't know how to get past this. If anyone can help, that'd be brilliant :-)

Thanks!

Vivianne_D

[admin]

Hi, do you have a screenshot of the page it shows? Been a while since I logged in on a mobile.

Thanks