Bit of a mystery going on...I was off on a mission to upgrade a ladies profile pictures the other day, while I was there she topped up her credits using a £20 Paysafecard voucher (2x10), she checked that the amount had gone on ok, then after we did the photo shoot when she logged in again she noticed that 12 minutes after she had put the credits on, an extra £9:03p is showing, has this happened to anyone else?
Its not for picture sales as the value is set at £1:50p.
Any clues?
It should indicate in credits turnover what it relates to. If not, drop AW a message via help centre.
its says the same as when the £20 paysafe voucher went on.
Hi, screenshot of the couple of lines from the history page?
20/05/2016 18:49 Credit Credit Purchase 20.00 30.45
20/05/2016 19:02 Credit Credit Purchase 9.03 39.48
21/05/2016 00:02 Debit Local Escorts (Nottinghamshire, East Midlands) on 21 May 2016 -1.80 37.68
21/05/2016 08:51 Debit Available Today Subscription - 21/05/2016 (CID: 158) -6.00 31.68
21/05/2016 08:53 Debit Display Phone Number(s) Charge - 21/05/2016 (CID: 158) (EP1) -1.20 30.48
21/05/2016 09:06 Credit 24 Hours subscription to your Private Gallery, Expires 22/05/2016 09:06 2.00 32.48 Available for Transfer Now
All sorted now, the extra £9 03p was from someone buying credit via their home phone account but AW paid it into wrong account, AW have now re-homed it.