Cam freezing?

[QueenSylvySinclairUK]

hi
so i had several clients on my chat today and few have complained of cam freezing....that having a fps of 30 on my i5 and great connection. So i switched to my i7, which also has a fps of 30 but its lagging and i dont know the source of the lag. can anyone help me? i dont know if the issue is on my end or theirs? ty in advance.

[admin]

Hi, may of been a one off blip in the internet connection, either on your end or JCI's end to your area.

Did it fix itself?

[QueenSylvySinclairUK]

Hi
right now i have a fps of 14 on each notebook, on my i7 it gets worst than on my i5. not sure what to try now? ty

[dirtyblackangel]

what speed should your fps be showing for good connection

[QueenSylvySinclairUK]

a good connection needs at least 30

[dirtyblackangel]

a good connection needs at least 30

Omg I didn't know that! I have had around 16 wondering why clients were complaining is there anyway to improve it? I have the highest internet speed with virgin so I know it isnt that

[QueenSylvySinclairUK]

FPS means lightning.....u need great light in your room and that will increase your fps. Buy a bulb or professional umbrellas to get more light on you. That means the light is behind the cam on you; other things that might help increasing your fps: disable your not necessary programs which start with windows, update your cam and splitcam drivers, clean cache and cookies, run an antivirus, run defrag.

I updated my drivers and thats why now my fps is lower than before, i went back on the update but it didnt help, so i just bought a big pro light and will put it in my room to see if my fps increases dramatically.

[dirtyblackangel]

a good connection needs at least 30

Omg I didn't know that! I have had around 16 wondering why clients were complaining is there anyway to improve it? I have the highest internet speed with virgin so I know it isnt that

Thank you I didn't know any of that I will look into it asap

[admin]

"Frames per second"

Better lighting decreases the stress on your processor allowing for more frames per second to be shown.