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Posting items to someone who is no longer active?
#1
Hey gals (and guys!)

Help! This hasn't happened before.... I spent the last three days working on two pairs of panties including 45 minutes yesterday on a custom video. (This guy has bought off me before).  Then the other day he had a little red number next to his name which I clicked on and it said he was believed to have other aliases too.... never thought anything more if it, doesn't matter to me if he has a few profiles on AW after all.

Anyway, just gone on today to the marketplace to get his postal address again and it suggests I refund him and not to dispatch the items as I wouldn't get the money unless I took it up with Escrow directly? (These are the exact words:  "If you despatch to them your payment from escrow will not occur without intervention. "

Has anyone had any experience of this please? I've feel totally shafted as I've got a tonne or orders to be completing and have spent days working on this guys orders and such a waste of my time if I now can't get the money. I'd still happily post them to him. I just don't see why I can't have the credits.

Help!  Huh
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#2
I think the same issue can occur with phone and webcam bookings if they delete their profile and money is waiting in escrow to clear .....x
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#3
(14-11-2017, 06:14)Mistress_Silk Wrote: I think the same issue can occur with phone and webcam bookings if they delete their profile and money is waiting in escrow to clear .....x

Hmmm, how annoying - does it clear or do I need to do something myself? AW have been utterly useless - sent me a blanket copy and paste type response email that didn't even touch on the issue I raised and when I replied back asking them to respond to my enquiry, I've just been ignored ever since Undecided

Anyone have an email address for anyone at support team at AW? Huh
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#4
You may well have a job on your hands getting the credits at all if they have deleted their profile.......x
[-] The following 1 user says Thank You to Mistress_Silk for this post:
  • janehor
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#5
Thank you for letting me know - seeing as no one at AW has bothered to actually read my email or reply properly (rather than the blanket copy and paste email I received that didn't even touch on the issue at all!) What a pain in the bott! Definitely a big flaw in the system really given it isn't my fault they've removed the guys profile and I'd done a tonne of work on them Sad Grrr! x
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#6
It does suck when that happens but nothing for it but to just move on........x Confused
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