Picture does not match person advertised

[LauraGFE]

I'm trying to get an AW for a while now, but this time keep receiving the message that my verification photo does not match the person advertised. Both my verification picture and the pictures I had onlie are me, both made by myself with the same camera. All very recently. The pictures in the add don't even include a facial picture. How can I solve this problem? Uploading pictures ten times again does not seem to help. Is it because the date of birth in my ID conflicts with the age in the ad? Do you really have to advertise your real age?

Please help!

[annabelle]

So strange. I have never heard anything like this before.